FREQUENTLY ASKED QUESTIONS

Question 1

PRODUCTION TIMES ?

Answer

Really depending on the complexity and size of your design, most of our products are handmade upon receiving the orders. A small table top piece would usually take 3 - 5 working days - larger items take 7 - 10 days to complete and ship out. We hold very limited inventory in stock and in those instances, orders can be sent prior to these times.
Express orders are possible - please just contact us.

Question 2

DELIVERY OPTIONS & TIME ?

Answer

All orders are sent Singapore local couriers unless otherwise specified. This can take 1-2 days upon shipping of the time to get delivered at your front door.

Question 3

MY ORDER IS A GIFT

Answer

Not a problem at all, simply send a message during checkout or afterwards and we'll make sure your order goes out as a gift with no receipts or paperwork in. We can even add a gift card for you with a personalised message if needed too.

Question 4

WHAT IS AN ECO RESIN ?

Answer

We use a solvent free ‘eco-resin’ called Jesmonite. It is an acrylic and water based resin without harmful toxins, durable, flame resistant, and resistant to impact.

Question 5

HOW DO I RECYCLE MY GRAMS PIECE ?

Answer

If for any reason, you end up damaging your GRAMS piece, instead of tossing it in the trash, bring it back to us at our studio and we will take it in, clean it up and process it to be recycled in our future batches of production. For your efforts, we will extend a rebate to you for your next purchase with us ! Safe the planet a few grams at a time !

Question 6

CAN I REPAIR MY GRAMS PIECE ?

Answer

If your GRAMS piece holds sentimental value and you would like to repair it. Our team can access the damages and possibly take it in and help you put it back together. Inspired by the traditional Japanese art of Kintsugi, which is the art of repairing broken pottery by mending the areas of breakage with lacquer dusted or mixed with powdered gold, silver, or platinum, we can try to "mend" your broken heart.